How can we help you today?

"Every life becomes a story" Create your unique story by controlling and observing the lives of 'Zois'. Customize characters and build houses with inZOI's easy-to-use tools to live the life of your dreams and experience the different emotions of life created by its deep and detailed simulation.

Experience various aspects of life! inZOI is a life simulation game where the player can alter any aspect of their world to create unique stories and experiences. Just like in the real world, you can find jobs to make a living while forming deep relationships through interactions. You may face unexpected incidents and unlikely scenarios to feel all the emotions life has to offer.

With inZOI, we hope to share with you our message: life itself is the true gift, and every journey has its own meaning. Live the life of your dreams! inZOI provides a variety of creative tools, so that players can visualize the life they've always dreamed of.

Developed using Unreal Engine 5, the game's realistic graphics allows the players to let their imagination run free, with easy creation of different resources. Customize your character's appearance and outfit and build your custom home using a wide selection of freely-movable furniture and structures. You can also adjust different parts of your property and surrounding roads as well as aspects of your residing city for a fully customizable experience.

Q: What is Canvas?

A: Canvas is a content-sharing platform where you can create and upload your own content, as well as explore and download what others have made. You can like and comment on creations, and follow your favorite creators to keep up with their latest work.

Q: How do I upload my content to Canvas?

A: In Character Customize mode, you can design and save the appearance or outfit of your Zois. In Building mode, you can create and save your building. Once you're ready, create a post by selecting "Upload to Canvas."

For thumbnails, only photos taken in Photo Mode are allowed, so make sure to use Photo Mode to capture your best images. We’re also planning to expand the types of content you can upload to Canvas in the future!

Q: How can I download other content from Canvas?

A: If you come across a character or building you like on Canvas, you can download it from the detailed page.

Once downloaded, you’ll find the content in the Character Customize mode or Building mode categories.

Look for items with the Canvas icon. Just remember, you can only download content when you access Canvas after launching the game!

Q: How can I access Canvas while playing inZOI?

A: You can find the Canvas icon in the top right corner of the screen at any time. Just click on this icon to access Canvas.

Q: Can I only access Canvas in the game?

A: You can access Canvas from both PC and smartphone, so you can enjoy a range of inspiring content wherever you are.

Q: What are the ranks?

A: When you first join Canvas, you'll start out as a Newbie. As you upload more content and gain recognition, your rank will gradually improve, moving from Newbie to Silver, Gold, and eventually Diamond.

Be sure to check out verified content, and we can't wait to see the amazing work you create on Canvas!

Q: What is the TOP Ranking?

A: The TOP Ranking highlights the most popular posts from a specific period. You can view previous TOP Ranking under [Most Popular].

For Windows Operating System and Hardware Information:

Method 1:

1. Press the Windows key and type dxdiag into the Run dialog box.
2. Check the information under the System and Display tabs.

Method 2:

1. Press the Windows key and type Pause into the Run dialog box.
2. Check the OS build and system information.

*If you need to report installation, launching issues, or crashes, please contact inZOI Support and provide the following information:

• Windows version and build
• Processor (CPU) information
• RAM
• Graphics card type and version

Firstly, if you are currently experiencing a DirectX 12 error, please try the following steps:

1. Update your graphics card drivers:

• NVIDIA: https://www.nvidia.com/en-us/drivers/
• AMD: https://www.amd.com/en/support/download/drivers.html

2. Ensure that your Windows is fully updated
Additionally, if you are still experiencing issues after updating, please run the DirectX Diagnostic Tool, also known as dxdiag.
Save the diagnostic information as a text file and submit it to inZOI Support for a more detailed examination.

• inZOI Support Page > Sumbit a Request (LINK)

If you getting 'vc_runtimeMinimum_x86.msi' error message when running inZOI, please try the following troubleshoting steps:

• Install the Microsoft Visual C++ Redistributable Package [LINK]
• Restart your computer
• Run the game again.

If you're not getting verification e-mail, please

• Check your Spam Folder

If the email is not in your spam folder or if you have been waiting for the email but still have not received it then,

• Check your mail storage, if it's full you'll need to clear up some storage space and try requesting the verification email again. 

If the issue persists, please contact inZOI Support. We will assist you after verifying the details.

KRAFTON ID is an integrated account system for KRAFTON games and services. KRAFTON ID lives in https://accounts.krafton.com, a website that provides all accounts-related services for KRAFTON game players.

Players can link various game platforms and online services with their KRAFTON ID to enjoy promotional partnerships and drops.

KRAFTON ID is also used to power security features that better protect player's valuable private information.

KRAFTON ID will evolve to be a critical piece of our service including cross-game features that allow KRAFTON to provide a more versatile and flexible player experience.

• KRAFTON ID & Website Terms of Service : https://accounts.krafton.com/terms-of-service

Step1, As seen in the image below, click on the Steam icon and sign in using a Steam account.

Step2, After signing in with a KRAFTON ID, find Steam in Platforms and click on Unlink on the right.

(Note: After unlinking a Steam account, you cannot relink it nor link to another KRAFTON ID for a set period of time. This is only recommended when you are checking the info on the email linked to a KRAFTON ID.)

Step3, After unlinking the Steam account, sign out from the KRAFTON ID page and sign back in by following Step 1 to see the email info as indicated below.

It's great you've decided to link your KRAFTON ID. Please follow these steps to link your Steam ID to your KRAFTON ID:

1. Go to https://accounts.krafton.com/login
2. Log in using the KRAFTON account you want to link.
3. On the "Linked Accounts" section, you will find "Steam" at the top.
4. Click “Link Now”

5. You will be directed to the Steam website. Please double-check that the correct Steam account is indicated on the screen, then click “Sign in”.

If the Steam account indicated is incorrect, click on “Not you?” so you can sign in with the right account.

6. Click “Allow” to let KRAFTON link to your Steam account.

7. You're done! You will be directed back to the KRAFTON ID page where you’ll see a confirmation indicating that your accounts are successfully linked.

Next, learn how to unink your KRAFTON ID from Steam. Please follow the steps below.

1. Go to https://accounts.krafton.com/login
2. Log in using the KRAFTON account in concern
3. On the "Linked Accounts" section, you will find "Steam" at the top
4. Click "Unlink"
5. Read the terms & conditions.
6. Confirm by clicking on "Unlink" again.

* How to delete KRAFTON ID, change email or password

If you can log into your KRAFTON ID, then you will be able to delete KRAFTON ID / change email or password through https://accounts.krafton.com

• Log into https://accounts.krafton.com > Select "Personal Info" (left side menu) > Click on "Change Email", "Change Password" or "Delete Account".