If you are experiencing issues with DirectX 12, please follow the steps listed below.
1. Update your graphics card driver
- Install the latest version of your graphics card's driver and try launching the game again.
- NVIDIA: Download graphics driver
- AMD: Download graphics driver
2. Update Windows to the latest version
- Click the Windows button in the bottom-left → Go to Windows Settings → Go to Updates & Security → Update Windows to the latest version.
Please contact us if you continue to experience issues after the update. Don't forget to include the text file exported from the DirectX Diagnostic Tool (dxdiag).