What should I do if the game's facial capture features aren't working?

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If you are having difficulties using the game's facial capture features, please follow the steps listed below.

 

1. Check mobile and PC internet settings

  • Check if you are using an IOS device.
  • Check if your mobile device and PC are both connected to the same network.

2. Check Windows Firewall settings

  • Go to Firewall and change network from [Public network] to [Private network].

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