How do I report crashes that occur while launching or playing the game?

While our team is working continuously to provide the best possible experience to players, there may be instances when the game crashes unexpectedly.

If you experience any issues where the game suddenly shuts down, please contact us and provide the files listed below to help us swiftly diagnose and resolve the issue.

<Crash Report File Path>
[Windows PC]
1. Go to your Steam library and right-click inZOI.
2. Select [Manage] > [Browse Local Files].
3. You can find the files in the path listed below.
SteamLibrary\steamapps\common\inZOI\BlueClient\Saved\Crashes

[Mac Steam]
1. Launch Steam and right-click inZOI.
2. Select [Manage] → [Browse Local Files].
3. In the Finder window that opens, navigate to the following location:
Users/{UserName}/Library/Application Support/UnrealEngine/5.6/Saved/Crashes

[App Store]
1. Open Finder and press [Command + Shift + G] to open the “Go to Folder” window.
2. Enter the path below and click [Go]:
Users/{UserName}/Library/Containers/com.krafton.inzoi/Data/Library/Application Support/UnrealEngine/5.6/Saved/Crashes
3. Locate the crash files in the opened folder.

※ Folder names are determined by the time the game file was created (UTC).
※ Compress and attach the folder containing the files to your report.
※ In some cases, a crash report file may not be generated. If this happens, please contact us and include the following information to help us diagnose the issue.

- Time and context of occurrence
- Error message (if available)
- PC specifications